Saturday, 13 July 2024

Sony pulls Cyberpunk 2077 from PlayStation store

With Sony pulling Cyberpunk 2077, one of the year's most-anticipated games, from the PlayStation store and offering refunds to all players, the unprecedented move followed complaints that the game has been riddled with bugs and glitches, and is prone to crashes. The game’s developers, CD Projekt Red, offered refunds for the game with the company also committing to releasing patches to improve the game. It was unclear when Sony Interactive Entertainment (SIE) planned to return the game to the PlayStation Store. The company said: “SIE strives to ensure a high level of customer satisfaction, therefore we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store”. Some users reported being unable to request the refund, even after the announcement - something Sony said it was working "to get up and running as soon as possible". It can still be bought on Xbox and PCs - and gamers who do not want be reimbursed for their PlayStation copies can still play the game and receive updates. In Cyberpunk 2077, players live in a criminal world where they can pay to upgrade their bodies with technology. The action role-playing game was originally "announced" in 2012, but then re-announced in 2018 and then showcased with huge fanfare - and an appearance by Keanu Reeves - in June 2019. A statement on the company’s website said: “They won’t make the game on last-gen look like its running on a high-spec PC or next-gen console, but it will be closer to that experience than it is now.” It also encouraged users to use refund systems on the Sony and Xbox stores if they were unhappy. It is not clear if the removal of the game from the PlayStation store means that Sony has decided the game is "faulty" under its rules. Microsoft says that while it considers all sales final, "we understand there may be extenuating circumstances" and it considers several factors for refund requests. CD Projekt Red's chief executive said it was not in discussions with Microsoft about pulling the game from the Xbox store in a similar way to Sony's move.

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